Privacy Policy

Introduction

Your Online Co ("we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, store, and protect your personal information.

What Personal Information We Collect

We only collect information necessary to deliver our services. This may include:

- Name, business name, and contact details (email, phone)

- Payment and billing information

- Website and chatbot usage data

- Information you provide via our helpdesk, chatbots, or support channels

How We Collect Information

We collect personal information directly from you when you:

- Register for our services or create an account

- Communicate with us via email, phone, chat, or helpdesk

- Use our website, chatbot platform, or courses

Why We Collect and Use Your Information

We collect and use your information to:

- Provide, manage, and improve our products and services

- Communicate with you about your account, support requests, and updates

- Process payments and manage billing

- Ensure compliance with legal obligations

Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your information:

- To service providers (such as cloud hosting or payment processors) who assist in delivering our services

- When legally required (e.g., under a court order or government request)

- With your consent in other circumstances

Data Security and Storage

We use secure cloud-based solutions to store your information and take reasonable steps to protect it from misuse, interference, loss, and unauthorized access. Access is restricted to authorized personnel only.

Access, Correction, and Complaints

You may request access to, or correction of, your personal information at any time. If you have a privacy complaint, please contact us at [email protected] or call 0489 082 428. We will respond within a reasonable timeframe.

Overseas Disclosure

Your data may be stored on servers located outside Australia (e.g., cloud providers). We ensure all service providers comply with privacy standards equivalent to the APPs.

Changes to This Policy

We may update this policy from time to time. The latest version will be posted on our website with the effective date.